Tips On The Rational Steps To Take When A Grievous Accusation Is Made In Kenya

Tips On The Rational Steps To Take When A Grievous Accusation Is Made — practical notes for readers in Kenya.

Deny! Deny! Deny! That seems to be the motto whenever a serious accusation or a dispute in Kenya is brought to the attention of those in a position of authority in Kenya. The culture of impunity in Kenya still rides high despite efforts to terminate it. The name of an institution in Kenya is often placed first and those who seek to report a serious matter are often criticized for ‘wanting to ruin the good name’ of the said institution. However, as more Kenyans get to know their rights in Kenya, simply brushing off a grievous matter will not be enough. So, as an institution, what can you do when a grievance is brought to your attention in Kenya? Most institutions in Kenya never know how to react to accusations made against them. We can already have several examples in Kenya such as the various government offices in Kenya and Ministries in Kenya. Here, some of the steps to follow in case an accusation is made against an institution you head or your office in Kenya:

Perfect the act of listening

Listening is an attribute that everyone should develop in Kenya. Once someone comes up to you and starts telling you something, keep your mouth shut and your ears wide open. Listen carefully to whatever is being said and ensure that you get the whole story, names of those involved and any other pertinent information.

The person reporting top you may be in obvious distress especially when a serious act is involved. Calm the individual down and empathize with him or her. Let them know that you are taking them seriously and that you are sorry for what they are going through. Showing empathy to Kenyans will soften their hearts and reduce animosity in the situation in Kenya.

Do not just listen but also ask for clarification. The individual bringing up the accusation may not divulge all the information clearly. You need to ask for more information to get all facts right. Ask for names, dates, and incidents and take notes for future reference. You need to double check to ensure that you have gotten all the relevant information. In Kenya, information is crucial in dealing with any accusation made.