Choose individual / resident as the form requires.
Enter National ID details exactly as printed.
Submit. Residents usually get the PIN certificate immediately if the ID validates.
KRA: a PIN is issued upon valid identification (National ID for residents). Employed people may need the employer PIN on the form.
File a return
Log into iTax with PIN.
Returns → the obligation on your PIN (income tax, VAT, rental, etc.).
For employment income, use the P9 from your employer. Nil returns still need filing if the obligation is on the PIN.
Generate a payment slip if tax is due. Pay via the iTax payment options (including M-Pesa where offered).
KRA states the individual income-tax filing deadline is 30 June every year. Late filing attracts a penalty (KRA handbook: 5% of tax due or KES 2,000, whichever is higher, for individuals — confirm current Finance Act figures on kra.go.ke).
If it goes wrong
Forgot iTax password: Forgot Password on the iTax login page; credentials go to the registered email.
Wrong name / ID mismatch: email [email protected] with PIN and colour scans of the ID, or visit a KRA office.
PIN stopped: your tax station must explain and lift it. Keep filing until KRA writes that an obligation is cancelled.
KRA call centre (published on iTax): 020-4999999 / 020-4998000 / 0711-099999 · [email protected]. Times Tower, Haile Selassie Avenue, Nairobi.
